Appointment-only desktop assistance
See the work. Keep control of the session.
Biancorp may use attended ISL remote support when showing the work on screen is more useful than written instructions. Open the support client only for an arranged appointment.
ISL remote support client
Launch only for an active Biancorp appointment.
The download opens the support client used for the attended session. Keep this page open, then follow the session details provided by the Biancorp representative.
Open the remote support clientView Biancorp’s corporate remote support pageDuring the appointment
What happens from connection to close.
- 01
Arrange
Confirm the support purpose, appointment, and person you expect to meet.
- 02
Connect
Open the client, use the provided session details, and verify the connection.
- 03
Collaborate
Watch the screen, ask questions, and authorize the work being demonstrated.
- 04
Close
End the session, review what was done, and receive any relevant change notes.
No active appointment?
Book the conversation before opening the client.
This is attended, appointment-only support. Complete the consultation worksheet or contact the studio before opening the support application.